Administrator: Card Fulfilment

We are looking for an Administrator: Card Fulfilment to perform the following duties:

Dealing with all customer queries via fax, email, telephone in a professional and courteous manner.
Understand customer needs and resolve service requests, disputes and complaints efficiently, according to laid down processes.
Recognising issues, problems or opportunities determining whether action is required and deciding on a course of action.
Take ownership of resolving customer requests.
Achieve and maintain high quality of output.
Ensure agreed turn around times are achieved.
Contribute ideas to improve and create efficiencies within a team.
Responsible for keeping own product, systems and process knowledge current and accurate.
Be able to work under pressure.

Requirements:
• Grade 12 or equivalent academic qualification is essential equivalent to NQF 4
• 2 years call centre experience
• Extensive knowledge of Credit Card Products, Policies and Procedures
• Image (AS400) and CIS
• Computer literacy : Excel, Word will be an advantage

Competencies required:

Customer Focus
Excellent written and verbal communication skills
Initiating Action
Quality Orientation
Analytical Thinking and Decision Making
Problem solving
Follow up
Flexibility
Managing Work (Time Management)
Business and Commercial Awareness
Contributing to team success


Candidates meeting the requirements may forward their detailed CV’s to:

charmaine@human-touch.co.za or Fax: 086 617 7152

For Attention Charmaine Solomon

If you have not been contacted within 2 weeks of submitting your application, please regard it as being unsuccessful.